Etsy Message to Buyers Examples: Offer Great Customer Service

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Buyers are the lifeblood of Etsy. Without them, there would be no marketplace to sell our handmade and vintage items. In order to keep buyers coming back, it is important that we offer great customer service.

This includes responding to messages promptly and politely, and addressing any concerns or issues the buyer may have. In today’s blog post, we will provide some examples of how to do just that. Happy shopping!

What is a Message to Buyers on Etsy?


As a buyer on Etsy, you may be wondering what kind of messages you can expect to receive from sellers. Here is a breakdown of the different types of messages you may receive:

  1. A message to let you know that your order has shipped: This message will include the tracking information for your order.
  2. A message to let you know that a custom order has been placed: This message will let you know that the seller needs some additional information from you in order to create your custom order.
  3. A message to notify you of a sale or promotion: This message will include information about the sale or promotion, such as the dates it is taking place and the items included.
  4. A message to thank you for your purchase: This message will thank you for your purchase and may include information about the seller, such as their shop name and location.

How to send a message to buyers as an Etsy Seller?


As an Etsy seller, you may want to send a message to your buyers. There are a few ways that you can do this.

The first way is to go to your buyer’s profile and click on the “Contact” button. This will bring up a form where you can type in your message.

The second way is to go to the “Conversations” tab on your Etsy shop and click on “New Conversation.” This will also bring up a form where you can type in your message.

You can also send messages through the Etsy app. To do this, open the app and tap on the “Buyers” tab. Then, tap on the buyer’s name and tap on “Send Message.”

When sending messages to buyers, be sure to include the following information:

  • Your name and shop name
  • The item that the buyer purchased
  • The order number
  • The date of purchase
  • Any questions or comments that you have

Message to all clients that shopped from your store

Dear clients,

Thank you for your patronage! We are grateful for your business and we hope that you had a great shopping experience.

Please remember to keep in mind our return policy if you are not satisfied with your purchase. We want you to be happy with your purchase and we will do our best to resolve any issues that you may have.

Again, thank you for choosing our store and we look forward to serving you in the future.

Separate message to your Etsy clients

Dear Etsy clients,

As we near the end of the year, we wanted to take a moment to update you on some changes happening at Etsy.

First and foremost, we want to let you know that we are changing our messaging system. This means that you will no longer receive messages from Etsy in your inbox. Instead, all messages will be sent to your Etsy notifications tab.

We understand that this may be an inconvenience for some of you, and we apologize for any inconvenience this may cause. However, we believe that this change will ultimately provide a better experience for both you and Etsy.

If you have any questions or concerns, please do not hesitate to contact us.

Thank you for your continued support of Etsy.

Etsy Message to Buyers Examples

When buying items on Etsy, buyers can expect a message from the seller that thanks them for their purchase, provides information about the order and asks for feedback. Messages may also include information about shipping, returns, and other policies.

 buyers can expect a message from the seller that thanks them for their purchase, provides information about the order, and asks for feedback.

Messages may also include information about shipping, returns, and other policies. The tone of these messages should be polite and professional.

Here are some examples of messages that sellers might send to buyers:


Thank you so much for your purchase! We’re so excited to get your order in the mail to you. Please let us know if you have any questions or problems with your order.

Thank you,

Your Seller

What should Etsy’s message to buyers include?

When you make a purchase on Etsy, you may receive a message from the seller indicating that your order has shipped. This message should include the following information:

  • The order number
  • The name of the shipping carrier
  • The tracking number (if available)
  • The expected delivery date
  • A link to track the package (if available)

If the order does not ship as expected, the seller should contact the buyer as soon as possible with an updated delivery estimate.

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Conclusion: Etsy Message to Buyers: Offer Great Customer Service 2023

Etsy is a great place to find unique and handmade items, but it’s also a great place to buy from sellers who offer excellent customer service.

We hope that you take advantage of the customer service tools available on Etsy, such as the ability to leave feedback and contact the seller directly. If you have any problems with your order, please reach out to us so we can help resolve the issue. Thank you for choosing Etsy!

Mike Alfaro

Mike Alfaro is an entrepreneur, writer, and ecommerce savant, who is the mastermind behind Mike shares his expertise by writing about various tools, guides, and insights on a range of e-commerce topics, including SEO, Amazon FBA, and marketing, amongst others. With over a decade of experience in the e-commerce industry, his knowledge and expertise have helped transform many businesses, helping them skyrocket to newfound heights of success.

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